Payment and refund terms for BlockRadar promotion services
Payment is made after creating an order in the personal account of BlockRadar. Available payment methods are displayed on the secure payment page of the connected payment provider. BlockRadar does not store complete bank card data.
The order is considered paid after BlockRadar receives confirmation of a successful transaction from the payment provider. Until such confirmation, the order shall retain the status of pending payment.
After confirmation of payment, the service is activated automatically or as soon as technically possible. Information about the order and promotion status is displayed in the personal account of the server owner.
The consumer may cancel a services contract at any time in accordance with the laws of the Russian Federation, subject to payment to the Contractor of the actual costs incurred in fulfilling the contract.
If the service has not yet been activated and no actual costs have been incurred for the specific order, the amount paid is refunded in full. If provision of the service has already begun, the refund amount is determined taking into account the part actually provided and the costs actually incurred. For services provided over a fixed period, the part actually provided may be calculated in proportion to the time elapsed, taking into account the actual volume of advertising placement.
Refund requests must be sent to the Contractor using the contact methods available on the website or through the BlockRadar account. The request must specify the order number, server, reason for the refund and information identifying the payer. The Contractor may request additional information necessary to verify the payment and the applicant’s entitlement to a refund.
Refunds are made within the time limits established by the legislation and rules of the payment provider, usually in the same way as the payment was made, if technically and legally possible.
If a payment is charged twice, the amount is incorrect or another technical error occurs, the Customer may request a review of the transaction. Any confirmed overpayment must be refunded.
Cash receipts and other payment documents are issued in accordance with applicable law and the payment service settings. To receive an electronic receipt correctly, the Customer must provide accurate contact details when requested by the payment form.
Individual Entrepreneur Yulia Sergeevna Melnikova
Taxpayer Identification Number (INN) 504408682946
State Registration Number (OGRNIP) 326508100477241
Location: Solnechnogorsk, Moscow Region
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